Terms & Conditions

Last updated: 17 October 2026

1. About us and these terms

These terms apply to every service you buy from Premium Designs ("we", "us"), based in Polokwane, South Africa, through premiumdesigns.co.za, WhatsApp, email or in person. By placing an order or paying an invoice, you ("you", "the client") agree to these terms, our Refund Policy and our Privacy Policy.

We may update these terms from time to time. The version on our website when you place an order applies to that order. For ongoing services like hosting, we'll tell you by email about any important change at least 20 business days before it takes effect.

2. Our services

• Website design and development: business websites, websites with databases, and online stores.
• Web hosting: hosting accounts with a DirectAdmin control panel, email accounts and SSL certificates.
• Domain registration: .co.za and other domain extensions, registered through our accredited registration partner.
• Design and marketing: logos, posters and SEO packages.

What each package includes is shown on our website at the time you order. If something isn't listed, it isn't included, but just ask: we'll quote for it.

3. Prices and payment

• All prices are in South African Rand (ZAR) and are as shown on our website or in your written quote at the time you order.
• Online payments are processed securely by PayFast. We never see or store your card details. We also accept EFT to our bank account.
• We may change our prices. Price changes never affect a period you've already paid for, and we'll give you at least 20 business days' notice before a new price applies to your hosting or domain renewal.

4. Website and design projects

Deposit and balance

We start work once we receive a 50% deposit of the setup or once-off fee. The remaining 50% is due when your website goes live, or when your design work is delivered and you're happy with it.

Your content

You give us the text, images, logos and other content for your website, and you confirm you have the right to use it. If you ask us to source images, we use properly licensed or free-to-use images. Delays in sending us content can delay your project. If we haven't heard from you for 60 days during a project, we may close it; the deposit covers the work already done.

Revisions

Logos and posters include up to 3 rounds of revisions. Website projects include reasonable changes during the build. Big changes in scope after we've started, such as extra pages or new features, are quoted separately.

Ownership

Once you've paid in full, the website design, content and final design files we made for you belong to you. Until then, they remain ours. Third-party themes, plugins and fonts remain subject to their own licences. We may show your finished project in our portfolio unless you ask us not to.

5. Hosting

Billing

Hosting is billed in advance, every 4 months. Your first payment covers your first 4 months. For website packages, the setup fee also covers your first 4 months of hosting. We'll send you a reminder before each renewal.

Late or missed payment

• If a renewal isn't paid by its due date, we'll remind you.
• 7 days after the due date, your hosting may be suspended. Your website and email stop working, but your files are kept.
• 30 days after the due date, your account and all its files and emails may be permanently deleted.
• Paying the outstanding amount restores a suspended account.

Fair and acceptable use

You may not use our hosting, email or other services to host, send or link to:

• anything illegal in South Africa, including pirated software, music or films;
• spam, bulk unsolicited email, phishing pages or scams;
• malware, viruses, hacking tools, or attacks on other systems;
• content that is hateful, harassing, or that exploits children;
• cryptocurrency mining, file-sharing services or anything that uses an unfair share of server resources.

Each plan has storage, CPU and memory limits, shown on our website. If your site goes over them or breaks these rules, we may suspend it to protect other customers, and we'll tell you why. For serious breaches (such as phishing or malware) we may suspend immediately without a refund.

Backups and uptime

We take nightly backups and work hard to keep your site online, but we use infrastructure from a third-party data centre provider and can't guarantee 100% uptime. Planned maintenance and events outside our control can cause downtime. Please keep your own copy of important files and emails as well.

Your account

Keep your control panel and email passwords safe. You're responsible for what happens under your login, and for keeping any website software you install (such as WordPress and its plugins) up to date.

6. Domains

• Domains are registered in your name as the registrant, with the details you give us. Please make sure they're correct. Domain registries require your contact details to be accurate.
• We confirm a domain is available before you pay or immediately after. If it turns out to be taken, we'll offer you another name or a full refund for that domain.
• Domains are registered for 1 year and renew yearly. If a renewal isn't paid, the domain expires and may be lost to someone else. We can't always recover expired domains.
• Domain registration is also subject to the rules of the relevant registry (for example, the ZA Central Registry for .co.za).
• You can transfer your domain to another provider at any time, as long as your account is paid up. We'll provide what you need to do that.
• Where a plan includes a free domain or a domain "included every year", this applies to a .co.za domain while you keep that plan.

7. Cancelling

You can cancel any ongoing service at any time by WhatsApp or email. Hosting runs until the end of the period you've paid for and isn't renewed after that. For refunds, see our Refund Policy.

8. Liability

We do our best to deliver great work and reliable services. As far as the law allows:

• we're not liable for indirect losses, such as lost profits, lost sales or lost data, caused by downtime, errors or events outside our control;
• our total liability to you for any claim is limited to the amount you paid us for the affected service in the 12 months before the claim.

Nothing in these terms takes away your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

9. Disputes and law

If something goes wrong, please contact us first, and we'll try to fix it quickly and fairly. These terms are governed by the laws of the Republic of South Africa.