PremiumDesignsRefund & Cancellation Policy
Last updated: 17 October 2026
The short version
- New hosting: cancel within 7 days for a full refund of the hosting fee.
- Domain fees can't be refunded once the domain is registered.
- Website and design deposits are refundable until we start work.
- Refunds are paid within 10 business days.
Refunds at a glance
| Service | Refundable? |
|---|---|
| New hosting, cancelled within 7 days of payment | Yes, the full hosting fee |
| Hosting cancelled after 7 days | No. It runs until the end of the paid period and isn't renewed |
| Hosting renewals | Yes, within 7 days of the renewal payment if the account hasn't been used since |
| Domain registration or renewal | No, once registered (see below) |
| Domain we couldn't register (already taken) | Yes, in full, or we register another name of your choice |
| Website or design deposit, before work starts | Yes, in full |
| Website or design deposit, after work starts | No. It covers the work already done |
| Balance payment for a project | Only due once you're happy; not refundable after the site is live or files are delivered |
| Accounts suspended for breaking our Terms (spam, malware, phishing) | No |
Hosting
If you're not happy with a new hosting account, tell us within 7 days of paying and we'll refund the hosting fee in full and close the account. This is in line with your cooling-off rights under the Electronic Communications and Transactions Act.
After 7 days, you can still cancel at any time. Your hosting keeps running until the end of the 4-month period you've paid for and is then closed. We don't refund unused months of a period that has already started.
Domains
When we register or renew a domain, the domain registry charges us immediately and that cost can't be reversed. Domain fees are therefore not refundable once the domain has been registered or renewed, even if you cancel your hosting. The domain stays registered in your name until it expires, and you can move it to another provider.
If we can't register the domain you paid for, for example because someone else registered it first, we'll refund that amount in full or register a different name of your choice.
Websites, logos, posters and SEO
Design work is made specifically for you, so once we've started, the work done can't be resold or undone.
- If you cancel before we start work, we refund your deposit in full.
- If you cancel after we've started, the deposit isn't refunded. We'll send you the work completed so far on request.
- The balance is only due when your website goes live or your designs are delivered and you're happy with them. Logos and posters include up to 3 rounds of revisions so we can get it right.
- SEO maintenance can be cancelled at any time; it stops at the end of the period you've paid for.
If something is our fault
If we don't deliver what we agreed, or a service doesn't work as described and we can't fix it within a reasonable time, we'll refund you for the part of the service affected. Your rights under the Consumer Protection Act aren't limited by this policy.
How to ask for a refund
- WhatsApp us on 076 096 1034 or email hello@premiumdesigns.co.za.
- Tell us your name, your domain or order, and why you'd like to cancel.
- We'll reply within 2 business days. Approved refunds are paid within 10 business days, back to your card through PayFast or by EFT to your bank account.
Please talk to us before opening a dispute or chargeback with your bank. It's almost always faster to sort it out directly.
Contact us
Premium Designs, Polokwane, South Africa
WhatsApp / phone: 076 096 1034
Email: hello@premiumdesigns.co.za
Hours: Mon–Sun, 8am–10pm